LEARNING AND KNOWLEDGE MANAGEMENT STRATEGIES

 

SUMMARY

-          Training and supporting the end user community is a critical factor for a rapid ROI (Return On Investment).  Our goal is to develop a comprehensive learning solution by developing business content, capturing documentation, facilitating the delivery of end user learning, and managing knowledge using the most appropriate tools and techniques

FOCUS

-     To work closely with integration team, management and end users to provide innovative training and knowledge management. Provide management solutions by realizing increases in user productivity by reducing classroom training time and the time required for end users to become proficient.  Develop proper training documentation, deliver context sensitive help, manage knowledge databases, learning modules and systems

-     Conduct skill-gap assessments, assist in delivering training, and implementing learning support strategies.  Develop and manage an effective support structure as part of a self sustaining solution

 

OBJECTIVES

-     Planning agree and develop a comprehensive plan for effectively achieving each learning deliverable

-     Analyze - cultivate an understanding of business processes and End Users roles and responsibilities as a basis for developing learning strategies

-     Design design a final curriculum, deliver methods and knowledge repository environments

-     Develop course standards and templates, performance support materials, instructor materials, and evaluation instruments

-     Maintain learning and knowledge management solutions